I do apologize once again for our lack of communication. If there were room charges, like for a rate, taxes or anything charged back to the room, then we could issue you a physical copy of the receipt. It's not an actually charge just a hold so there won't be an actual physical copy on a receipt. Once we check the room out of the system, we immediately release the hold, but it can take 7 to 10 business days from that point to receive the credit back on your statement. Now the $40 deposit is definitely refunded back to you. I know this was an inconvenience for you and I do apologize for that. In order for us to successfully transition, we had to take all the systems down and run proper checks on the new systems. Also, I do apologize about the communication about our transition to our new company CNE as well. I do apologize sincerely that the cleaning process for the rooms wasn't communicated to you properly and at the time of check in. I am pleased to hear that your room was clean and comfy during your stay. NOT MY STYLE !!! So if you or anyone you know are going to the NEW GOLD STRIKE, PLEASE BEWARE!!!! …ĭear Michael W, Thank you for taking the time to leave a review concerning your visit to Gold Strike. I'm not even adding the embarrassment and how CONDESCENDING he was and smiling the whole time, and I'm sure he was trying to antagonize me, thinking I would throw a fit. He said, I can only give you Casino rate for two nights and comp one night.his casino rate for me was $139.00 a night, my daughter that hasn't been to Gold Strike in over a year was given 2 nights COMPED and 1 night at Casino rate for $29.00!!!!! That's right!!! Now I got my bill and was charged $159.00 a NIGHT FOR 3 NIGHTS making my total with all of there charges, WAIT FOR IT!!!!! $614.20 FOR A 3 night stay!!! DIDN'T GET MY COMP NIGHT THAT HE SAID HE WOULD GIVE ME!!!! That my friends is what you call (BAIT AND SWITCH ) That is THE NEW ONE STAR CLUB and the new owners of GOLD STRIKE ARE NOW CHEROKEE CASINO!!!! Needless to say, my husband and I are taking this as HIGH as we can!!! Gaming Commission, Consumer trade Commission etc. ( 14665) I went back and told the host, and he was smiling at me, when I showed him my reservation number, his smile went away and he gave me the (LOOK)!!!.I continued to be NICE!! I said, we have been coming to GOLD STRIKE for over 20years, we always got our room comped, he said he would give me Casino rate and for me to come at checkout and get my play checked.NOW ,I was at his mercy, we drove 4 hours to get there and no where to stay but THERE!!! I had our play checked after the first night and he said he would comp me for Monday Night the 6th.he said come back before we checked out and see what we could attain.I went back to the CASINO HOST on Wednesday morning the 8th. I went to my room and called and they said yes you did!! They gave me my reservation number which was. he said I didn't make a reservation and there wasn't a reservation number for me. My husband and I, along with our daughter and her husband booked our (COMP) rooms for 3 nights, went to Tunica and stayed at Gold Strike March 5th thru March 8th.upon arrival, I went to check in and they told me my room wasn't comped., they told me to see the CASINO HOST so that's what I did. Do not like that it is so far removed from any other civilization. Overall, enjoyed our stay and made the best of being stuck there for 4 straight days.
We did not try the Buffet, but was only open one day that we were there. Watch out for that one!! Sides ( 2) came in the same containers we got our ketchup in the previous 3 days? Really? It is like one spoonful. Great food and big portions except the Lunch Menu Ribs. Servers were around most all times of the day or night on the Casino floor with comped drinks ( of course you need to tip them let’s not forget!!) Ate most days at Bet MGM. Staff in all areas: Casino, hotel, Restaurants etc were all top notch and attentive. Food overall at the Gold Strike was very good. Our room was clean, and the staff were quick to bring us anything we asked for. We ended spending 4 nights ( and days) at the Gold Strike with no way to go anyplace else. Our trip started off badly with No Rental Car available at airport even though we paid for one up front. Hotels near Casino at Fitzgeralds Hotel.
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